Total Calls
128
+18% this month
Appointments Booked
34
+12 bookings this week
Leads Captured
57
+21 new leads captured
Average Call Duration
3:42
Measured conversation qualityAI Agent Information
Agent Name
Octa Assistant
Status
Active
Mode
Calls, Booking & Lead Capture
Languages
English / Spanish / Portuguese
Conversation Success Rate
94%
Recent Activity
New appointment booked
2 minutes ago · Consultation request confirmed
Call transferred to staff
8 minutes ago · Urgent caller routed successfully
New lead captured
15 minutes ago · Callback requested
Call Activity & AI Decisions
Last Updated: 2 min ago
| Caller | Date & Time | Duration | Status | Sentiment | Action Taken | End Reason | Summary |
|---|---|---|---|---|---|---|---|
| (954) 555-0188 | May 13, 2026 2:18 PM |
4:12 | Booked | Positive | Appointment Booked | Appointment Scheduled | Caller requested a consultation and confirmed availability for Thursday afternoon. |
| (305) 555-7741 | May 13, 2026 11:42 AM |
2:39 | Answered | Neutral | Message Captured | Completed | Caller asked about service availability and requested a callback from the business. |
| (786) 555-2290 | May 12, 2026 5:07 PM |
5:21 | Transferred | Urgent | Call Transferred | Transferred to Staff | Caller had an urgent request and was transferred directly to the assigned team member. |